Terms of Service
PRODUCT INFORMATION
On etlyklarborg.dk the essential characteristics of the item are stated, for further information or questions about existing information you can send an email to etlyklarborg.dk via info@klarborg.com
PRICES
All prices are daily prices and only valid on the day of order. Prices change continuously - and often from day to day. Buyers will be invoiced at the price valid on the day of order. All prices are shown including VAT.
GET NOTIFIED WHEN THE ITEM IS IN STOCK
If you register your email to get notified when the item is in stock, you will simply receive an email when the item is back in stock.
The item is in no way reserved for you and it may therefore happen that the item is not in stock when you want to order. This function is not a reservation, just a service message that the item is now back in stock.
You only get a notification and then you have to go in and order. There may be 100 people registered, but if there are only 72 pcs. in stock, then it is first come, first served. You are therefore not guaranteed the item just because your email is registered.
PRE-ORDER
Note that for pre-orders we process the order immediately after the order is received. Therefore, you will receive a message that the order is being processed as soon as we have received the pre-ordered items. Of course, we only charge the money when the item is shipped. The money will therefore be reserved until the order is shipped, however max 3 months.
If there are other items on the order, they will be shipped together only when the pre-ordered items are in stock.
PAYMENT
It is possible to pay with Dankort, Visa/Dankort, eDankort, Visa, Visa-electron, Mastercard, Maestro, JCB, PayPal, MobilePay & ViaBill.
The account details you enter when purchasing items are sent directly to PBS in encrypted form (SSL) so that only you and PBS can read them. Thus, no one else sees or stores your information. When purchasing with Dankort or credit card, the amount is withdrawn from your account as soon as the item leaves etlyklarborg.dk.
We do not charge any transaction fees.
Reservation of amount:
If you pay with an international payment card (JCB, Mastercard, Maestro and Visa/Electron), the amount is reserved immediately for up to 30 days, or until the order is shipped.
If an order paid with one of the mentioned cards is canceled, it may take up to 30 days before the reservation is lifted on your account. Typically, it is the card issuer you need to contact to remove the reservation if it should happen before 30 days.
The money is reserved on your card or account until:
1) we withdraw the amount when we send the item, or 2) until the money is released according to an agreement with your card issuer.
If you pay via PayPal, you are not protected by the chargeback scheme. Read more about the terms on PayPal's website.
When paying with PayPal, the money may be reserved for up to 30 days, or until the money is withdrawn when the order is shipped.
365 EXCHANGE GUARANTEE
As a customer at Klarborg you have a 365-day exchange guarantee from the day the item is purchased. You can exchange in our physical stores or via etlyklarborg.dk.
If you exchange via etlyklarborg.dk, you are responsible for the shipping costs according to our right of withdrawal and return policy.
Exchange guarantee means that you can exchange an item for another, 365 days after purchase. Money is not refunded after 60 days.
SHIPPING
At etlyklarborg.dk you can choose delivery with or without distribution. Etlyklarborg.dk uses PostNord Denmark and GLS Denmark. Prices and conditions depend on the shipping companies' price structure. Packages with distribution from 60kr. up to 64kr. Packages without Delivery from 39kr. to 42kr. (Denmark).
Free shipping in Denmark to PostNord on purchases over 500kr.
Free shipping in Denmark with PostNord Home Delivery on orders over 1000kr.
Delivery time 1 – 3 business days.
When delivering to a ParcelShop during busy periods, such as after Black Friday, situations may arise where the shipping company delivers to a different ParcelShop due to space issues. Since countless packages are ordered on this day and towards Christmas.
If a package is sent with delivery (Home Delivery), it is your own responsibility to be home the day the package is delivered. If no one is reached at the address, the shipping company will inform the customer about the further procedure. If you have been home but the shipping company has not delivered the package, you must contact us.
For the vast majority of shipping companies, it is required that you set up a power of attorney so they are allowed to leave the package at an agreed location without the customer's signature.
We ship to several countries in Europe, see which countries under "Delivery".
If an order is returned to us because it was not picked up at the chosen ParcelShop in time, we will deduct the actual return costs imposed on us by the shipping company if the order is to be credited.
CONDITION OF THE ITEM UPON RECEIPT
Please check the condition of the item upon receipt. During shipping, items can break, so you should always check the item and notify us if the item is damaged.
RISK OF ACCIDENTAL LOSS OR DAMAGE
Only at the time when the ordered goods have come into the buyer's possession does the risk that the ordered goods perish or are damaged due to accidental circumstances pass to the buyer.
WARRANTY
Etlyklarborg.dk does not provide an independent warranty for the ordered goods, and the buyer only obtains the warranties issued by the manufacturer to the buyer.
RIGHT OF WITHDRAWAL
As a consumer, you have 60 days right of withdrawal when you shop with us.
The withdrawal period expires 60 days after the day you have received your item. If you have ordered several different items in the same purchase but they are delivered individually, the period runs from the day you receive the last item.
The period means that you have 60 days from receipt to notify us that you want to withdraw your purchase. You can send an email to info@klarborg.com or use the standard withdrawal form, which you find at the bottom of the terms and conditions.
You cannot withdraw the purchase by refusing to accept the item without notifying us. You can easily and quickly buy a return label here and get the return form Klarborg Return Portal If you have other questions, you are welcome to send us an email at info@klarborg.com
Withdrawal of part of the purchase:
If you have bought several items from us, you have the option to return one or more items even if they were purchased in one order.
Note that you will not get the shipping costs refunded if you withdraw part of your purchase.
Orders purchased with Gift Card or credit note:
You cannot get money paid out on orders purchased with Gift Card or Credit Note. If you withdraw the purchase, you will be issued a new gift card or credit note.
Terms for returning products acquired with a free gift:
If you have received a free gift in connection with your purchase and withdraw the entire purchase, you must return the gift. If you have used the item or wish to keep it, the value of the item will be deducted from the refund.
Terms for purchasing bundle packages and combined offers.
If you buy a bundle, it is considered as one single product and parts of the bundle cannot be canceled and returned separately. Therefore, if you cancel the purchase, all parts of the bundle must be returned.
RETURN - 60 days return policy
When you have informed us that you want to cancel your purchase within 60 days, you have 14 days to send the item back to us.
You must pay for the return shipping yourself, and you are liable if any damage occurs during transport.
For returns, please use GLS (possibly via our return portal below) - not alternative parcel distributors. This makes it possible to track the item if it gets lost during the return shipment. You should send the item securely packaged - along with a copy of the invoice and please clearly state that you wish to exercise the right of withdrawal and therefore want a refund of the item's price. The item should be securely packed and preferably in the original packaging.
Online orders before April 22, 2025 CANNOT be exchanged in our store, and you are asked to contact us at Info@klarborg.com if you wish to exercise the right of withdrawal or exchange an item from an order before April 22, 2025
RETURN PORTAL - Order return label and get return slip here: KlarborgReturnPortal.
Condition of the item when you send it back
If the item has lost value because you have used it in a way other than what was necessary to determine the nature, characteristics, and how it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases, this may mean that you only get the shipping costs back.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, this may result in a depreciation of the item.
Refund of the purchase amount
If you cancel your purchase, you will get your money back on the purchase card. If the item is depreciated, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery we offer), no later than 14 days from the day we have received your notice that you want to cancel the agreement.
We refund the money to the same payment method or payment card that you used for the purchase.
We may withhold the payment until we have received the item, unless you provide us with documentation of having returned it.
The item should be sent to:
Klarborg ApS
Hjulmagervej 19, 9490 Pandrup
98 24 53 43 - info@klarborg.com
Att: RETURN
We only accept packages sent directly to the address.
You can also cancel the purchase by notifying us and delivering it personally at the above address.
These return rules apply to all goods sold as distance sales (to private individuals) - they do not apply to goods purchased in our store nor goods sold to businesses.
Note that donations to the Christmas seal fund are excluded from the right of withdrawal.
RIGHT OF COMPLAINT
When you shop with us as a consumer, the Sale of Goods Act applies to the purchase.
This means you have a right of complaint for 24 months. Contact us before you send the item.
If your complaint is justified, this means you can either get the item repaired, exchanged, your money back, or a discount on the price, depending on the specific situation.
You must complain within a "reasonable time" after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for the shipment so that we can reimburse your shipping costs.
The item is sent to:
Klarborg ApS
Hjulmagervej 19
9490 Pandrup
We only accept packages sent directly to the address. When you return the item, please include a detailed description of the problem.
PRIVACY POLICY
We need the following information when you shop with us:
Name, address, phone number, and email address.
We register and disclose the personal data necessary to deliver the item to you.
The personal data is registered with Klarborg ApS and stored for five years, after which the data is deleted.
We also cooperate with a number of other companies that store and process data. These companies process information solely on our behalf and may not use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide your data with adequate protection.
The data controller at etlyklarborg.dk is Klarborg ApS.
You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This could be, for example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe your personal data is being processed in violation of the law. You can write to us at: info@klarborg.com
RIGHT TO COMPLAIN
If you as a consumer want to complain about your purchase, you must contact us via info@klarborg.com. If we fail to find a solution, you can send a complaint to:
Nævnens Hus
Toldboden 2
8800 Viborg
naevneneshus.dk
To be able to complain, the item or service you want to complain about must have cost at least 1,110 DKK and at most 100,000 DKK. For complaints about clothing and shoes, the price must have been at least 720 DKK. There is a fee to have the complaint processed.
When you shop on an e-mærket webshop, you can have your case processed by e-mærket free of charge - regardless of the amount. Read more here.
If you reside in another EU country than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
THE WEBSITE WWW.ETLYKLARBORG.DK IS OPERATED BY THE COMPANY:
KLARBORG APS
Hjulmagervej 19
9490 PANDRUP
CVR NO: 29921032
info@klarborg.com
PHONE: 98245343
RESERVATION OF CHANGES
Klarborg Aps reserves the right to change and update the rules and conditions that apply to this website. It is therefore important that you continuously keep yourself informed about whether changes have occurred.
LINKS
PBS - The Danish Banks' Payment Service www.pbs.dk
FDIH / The Consumer Council www.fdih.dk
Consumer Agency www.forbrug.dk
Consumer Council www.forbrugerraadet.dk
Consumer information www.forbrug.dk
The terms and conditions were last updated on 10-09-2025
Standard withdrawal form / Exchange form
Klarborg ApS - Return portal (shipmondo.com)
Standard withdrawal form
(This form is to be completed and returned only if the right of withdrawal is exercised)
To:
etlyklarborg.dk
Address: Hjulmagervej 19
9490, Pandrup
e-mail: info@klarborg.com
Phone: 98245343
I hereby inform that I wish to exercise the right of withdrawal in connection with my purchase agreement concerning the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________ Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)
